Process automation in a company means that software, rather than a person, handles repeated steps such as forwarding, retyping or routing for approval. For simple flows, Power Automate, n8n or Zapier is enough. When money, stock or several systems at once are involved, we build a proper integration. We add an AI agent only where a text has to be read and someone has to decide what to do with it.
Each route suits something different. An overly complex solution is as much a mistake as a fragile tool on an important process.
Power Automate, n8n or Zapier, when it is a simple flow between two applications.
When the flow carries money, stock or orders and has to last for years.
When a step means reading a text and deciding what to do with it.
Power Automate forwards an email, but cannot tell whether it holds an enquiry, a complaint or an invoice. The process has to be written down and have one owner, because automated chaos is still chaos.
The agent recognises whether it is an enquiry, a complaint or an invoice and sends the email to the right person.
The agent reads the enquiry, records it in the CRM and drafts a reply.
For a complaint the agent finds the order and the delivery and drafts a proposed solution for approval.
When a customer asks, the agent looks up the order status and drafts a reply.
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A simple tool handles a few requests a week. When many arrive every day, they need an integration that will not get overloaded.
When a notification fails, nothing serious happens. When a payment or a stock movement goes wrong, it is expensive. That is where we build an integration with checks and a log.
A flow in Power Automate needs a person who understands it. If you do not have one, we build a solution that we look after ourselves.
Tell us what is done by hand today and how many times a week. We get back to you with a proposal on whether a tool, an integration or an agent is the right fit.
