General terms and conditions.
The terms under which we engage with clients. Scope of services, pricing, delivery, claims and more.
1. Introduction
These general terms and conditions ("GTC") govern the mutual rights and obligations between Adoptimal Technology s.r.o., registered seat J. A. Bati 5648, 760 01 Zlín, Czech Republic (the "Provider") and a natural or legal person (the "Client") in connection with consulting, development and related services.
The GTC are an integral part of each contract concluded between the Provider and the Client. Specific scope, price and other terms are agreed individually in a proposal or order.
2. Scope of engagement
The Provider offers the following services:
- Consulting (audit, strategy, programme management)
- Custom software and application development
- Implementation and integration of enterprise systems
- Microsoft 365 and Power Platform deployment
- AI agents and process automation
- Service, maintenance and long-term care of deployed solutions
3. Contract conclusion
Engagement usually takes place in two steps. First the Client sends an inquiry via contact form or e-mail. The Provider replies within one business day with a proposed first step.
After the initial consultation, the Provider prepares a concrete proposal with scope, price and timeline. The contract is formed when the Client accepts the proposal in writing.
For small engagements and service tasks, work can proceed based on an e-mail order without a separate contract.
4. Price and payment terms
The price is agreed individually in the proposal and may take the form of a fixed project price, an hourly rate or a monthly retainer.
Standard invoice due is 14 days from issue. For longer engagements invoices typically follow agreed milestones.
In case of payment delay, the Provider is entitled to statutory default interest and may suspend work until payment.
5. Delivery and handover
The delivery deadline is agreed in the specific proposal. The Provider makes best efforts to deliver on time, but deadlines are indicative and may be adjusted in case of scope changes or lack of cooperation from the Client.
After completing a phase, the Provider hands over the output (document, working system, documentation). The Client has 14 days to accept or comment. After this period the output is considered accepted.
6. Intellectual property
Code, documentation and other outputs created by the Provider during the engagement transfer to the Client at the moment of full payment for the given phase.
The Provider reserves the right to use acquired know-how and generalised insights for other engagements. No specific Client data nor sensitive parts of the code are shared beyond the agreed scope.
The Provider may list the Client as a reference on its website and in marketing unless the Client explicitly refuses. Specific project details are published only after written Client consent.
7. Claims and liability
The Client must notify a claim without undue delay after discovery, no later than 30 days from output handover. The claim must include a description of the defect and conditions under which it occurs.
The Provider assesses the claim within 14 days and proposes a resolution (fix, discount, partial refund). If the defect arose from use contrary to documentation or a third-party intervention, the claim may be rejected.
Provider liability for damages is limited to the price paid for the relevant phase, unless otherwise agreed in a specific contract.
8. Termination
Engagement can be terminated by mutual agreement, by notice with a notice period agreed in the specific contract (usually 30 or 90 days), or by withdrawal in case of substantial breach by the other party.
On termination the Provider hands over all relevant outputs, documentation and access credentials. Work in progress is invoiced up to termination.
9. Personal data protection
Personal data processing follows the Privacy Policy, which is an integral part of the GTC. When the Provider processes personal data on behalf of the Client as part of the services, a separate Data Processing Agreement (DPA) is concluded.
10. Final provisions
The GTC take effect on 1 June 2026 and apply to all contracts concluded after this date. The Provider reserves the right to amend the GTC, publishing the new version on adoptimal.cz at least 30 days before its effective date.
Contract disputes are governed by Czech law. The competent court is the court at the Provider seat.
If any provision of the GTC is invalid or unenforceable, it does not affect the validity of the other provisions.